How long does shipping take?

Generally orders will be processed within 48 work hours & 7-15 work days to deliver once it's shipped out. For pre-sale or customized items, please confirm shipping time with our service via service@cecilim.com

When will I receive my tracking number?

You will receive a shipment confirmation email and tracking number within 24-48 hours of your order being shipped.

Can I dye /bleach or restyle the hair?

Yes. Virgin hair could be dyed/bleached or restyled. Hair can be bleached to color 27. And we recommend getting them colored or styled by a professional and experienced hairstylist who has  experience on working with hair extensions. We strongly don’t recommend frequent processing,  for it will damage your hair.

How long can it last?

The quality and lifespan depend on how they are worn and how carefully they are taken care of. Using the gentle shampoos, drying it in a low heat hair conditioner, use oil conditioner to nursing it carefully will prolong its lifespan. Taking very good care of it will make the hair last at least one year.

The knots on here are bleached?

The knots are lightly bleached. Most of our clients like to bleach and customize it by themselves.

How many bundles hair do I need?

We recommend you 3-4 bundles according to your head size and the effect you prefer.  4 bundles are recommended for 22'' .

Will the hair keep its pattern well after being washed?

The body wave featured “loose texture”will turn to natural wave or natural straight after being washed. Other texture  will keep its pattern.after being washed.

Can I modify or cancel the order ?

Order canceling and modifying is available within 2 hours since you put an order. We won't accept any order canceling modifying beyond 2 hours, for the goods will have been shipped out during that time.

How can I track my order?

We will send you order confirmation and tracing number before shipping out by email.

How can I be your ambassador?

Welcome to visit our store. Hope you will always enjoy your shopping experience here. It is much appreciated that you like our hair and love to share with others. As for the business cooperation(brand ambassador, review, promotion etc.), pls reach us at:service@cecilim.com